Shipping & Returns

 

Shipping 

All UK orders are shipped free of charge.

Rest of the world orders are charged a flat rate of £25

If your delivery address is outside of the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. LEIGH BAGLEY cannot be held responsible for these charges.
If you wish to find out more information please contact your local Customs and Excise office.

 

Orders and Delivery

We will contact you if there is an excessive delay with the despatch of your LEIGH BAGLEY Products. 
We aim to send out LEIGH BAGLEY Products within 5 working day after we receive an order, or (if an order is received by 12 Noon London time) on the day we receive the order; however this is not guaranteed. 
Unless otherwise stated, we use the UPS service for the sending and delivery of LEIGH BAGLEY Products; the total cost of your order will include a delivery charge.  Delivery times will vary according to how quickly UPS delivers; we recommend placing your orders early at particularly busy times of year (such as Christmas) to make allowance for delivery delays. 
We reserve the right to decline to fulfill orders for any reason, including an LEIGH BAGLEY Product which has been mis-published, such as its price or specification.  Orders are treated as offers which we are entitled to accept or decline.  If there are any problems with your order, we will contact you.
There is only one delivery charge per order. Replacement LEIGH BAGLEY Products will be sent out free of charge. 
We cannot arrange for deliveries of LEIGH BAGLEY Products to be left with a neighbour or similar requests; all deliveries must be signed-for at the delivery address you provide to us as part of your order.  Note that we cannot be responsible for orders which go missing after delivery.

Returns

We understand that you may occasionally want to return items that are not suitable. If you are not satisfied with a product purchased from our online store, please return the goods within 14 days (or inform us of your intent to cancel your order within 14 days, in accordance with Consumer Contract regulations.
 
Items will be refunded providing that you do not use the item; it is in the same condition and full packaging as when you first bought it,  and that you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.

Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us as soon as possible. 

We do not accept returns on samples.

 

Canceling your order

You have the right to cancel your order for an LEIGH BAGLEY Product, starting from 14 calendar days following the first working day after the day on which you receive it. You can cancel your order for an LEIGH BAGLEY Product during this time by emailing hello@leighbagley.com with a clear statement of your wish to cancel.

If you cancel your order during the 14 day cancellation period then you must return the LEIGH BAGLEY Product(s) to us at your own cost within 14 days of the date you cancelled. You must take reasonable care of the LEIGH BAGLEY Product while it is in your possession. If you cancel during the 14 day cancellation period and return the LEIGH BAGLEY Product in good condition, then you will receive a refund. If you fail to return the LEIGH BAGLEY Product in good condition to us within 14 days, then you will be responsible for payment of the price of the LEIGH BAGLEY Product. If you require a refund on a discounted LEIGH BAGLEY Product, please note that you will be refunded the discounted price.